Registration desk
For anything to do with your ticket, your registration or getting in.
Still stuck? The registration desk at the venue can sort this out in person — bring photo ID.
Common questions
The sign-in email has not arrived
Check your spam folder first — it usually lands there. If it is not there after a couple of minutes, request another; the newest code is the one that works, so any earlier one stops working.
The code says it is wrong, but I typed it correctly
Only the most recent code works. If you asked more than once, use the code from the newest email — an older one will be refused even though it was correct when it arrived. Codes also expire after an hour.
I am on an iPhone and the link does nothing
Type the six-digit code instead. On an iPhone, tapping the link opens Safari, which is a separate app from this one and cannot sign you in here. The code works everywhere.
It says my registration could not be found
You are signed in, but that email address is not on the delegate list. The usual cause is registering with one address and signing in with another — a hospital account rather than a personal one. Try the address you registered with, then contact the desk.
My ticket will not open
Your ticket is saved on your phone and normally works with no signal at all. If it still will not open, go to the registration desk with photo ID and they will admit you.
My travel and stay page is empty
That page only fills in if the Summit arranged your travel or accommodation. Most delegates arrange their own, and see nothing there — it is not a fault. If the Summit did book for you and it is still empty, tell the desk.
The app is stuck or will not load
Close it completely and open it again. If it is still stuck, use Reset the app on the error screen — it clears the saved copy of the app without deleting your ticket.